Senator the Hon Katy Gallagher

The myGov app is now connected to over 8.4 million myGov accounts, as more Australians embrace the app as a secure and convenient way to access government services online.

Three years after its release, use of the myGov app continues to grow, it has been used in over 44% of all daily sign ins to myGov in the first 5 months of this financial year, up from 33.1% for the same period 12 months ago.

The myGov app has been used to access linked services over 81.4 million times this financial year to the end of November.

The app uses mobile device security features like fingerprint and facial recognition to make secure sign ins fast and simple. Fingerprint and facial recognition have been used in over 60% of sign ins via the app in the first 5 months of this financial year, up slightly on the same period last year.

Over the life of the app, a total of 3.4 million government issued cards, such as Centrelink concession cards, Medicare cards and the Organ Donor Card, have been added to the myGov app wallet, and these items have been viewed over 9.8 million times.

The Australian Government remains committed to helping people keep their myGov account safe, and the myGov security review feature has contributed significantly to this.

Since this feature was released last December, passkeys or Digital IDs have been added to 3.3 million accounts. This takes the total number of accounts with connected Digital IDs to 5.5 million, and over 2 million accounts with a passkey.

For more information on the myGov app, visit my.gov.au/app

Quotes attributable to the Minister for Government Services Katy Gallagher:

“People want simple, secure access to government online services, and the myGov app has delivered over the past 3 years.

“The myGov app is a safe and convenient way to quickly access government services from the palm of your hand, and it’s fast becoming a preferred way to interact with government online.

“It’s encouraging to see more people moving to more secure myGov sign in options, such as Digital ID and passkeys.

“These, together with turning off your password as a sign in option, are the best way to help protect your myGov account from scammers.”